Frequently Asked Questions

Have questions? We've got answers! If you don't see what you're looking for, feel free to contact us anytime.

Orders & Shipping

How long does shipping take?

Most orders ship within 1–3 business days. Standard shipping typically takes 5–7 business days, while expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on qualifying orders. Check our shipping policy for current thresholds and details.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?

We want you to love what you ordered. If you're not satisfied, you can return most items within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging.

How do I start a return?

Simply reach out to our customer support team with your order number and reason for return, and we'll guide you through the process quickly and easily.

What if my item arrived damaged?

We're so sorry if that happened! Please contact us within 7 days of receiving your order and include a photo of the damage. We'll make it right.

Products

How do I choose the right size?

Each product page includes a sizing guide to help you find the perfect fit. When in doubt, feel free to reach out and we'll help you decide.

Are your products suitable for all dance styles?

We carry products suited for a wide range of dance styles — from ballet and contemporary to ballroom and hip-hop. Product descriptions will note any style-specific recommendations.